[ref. c50197917] Client Support Technician - Belleville

Overview:

Abacus Technology is seeking a Client Support Technician to provide technical and desktop support to Scott AFB. This is a full-time position.

Responsibilities:

• Review and implement new technologies for network management and information accessibility.
• Perform equipment installations, peripheral connections, installation and deletion of software consistent with standard configurations and/or established policies.
• Configure, modify, optimize and perform basic configuration management functions for software and hardware.
• Perform initial system diagnostics and troubleshooting.
• Identify problems and resolve hardware/software/network malfunctions.
• Provide software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches.
• Manage and administer all mobile devices, laptops, and computers (wired, docked, and wireless).
• Optimize servers and their services to better meet customer needs, e.g., assigning user profiles, defining printer access, and setting up user restrictions.
• Provide basic software application assistance for commonly used office automation applications.
• Work with the Base Network Control Center (NCC) and organization Computer Systems Security Officers (CSSOs) to implement network security policies and procedures.
• Provide the Information Technology Account Manager (ITAM) custodian required information on all equipment moves within two working days.
• Prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories.

Qualifications:

Must be a self-starter and eager to support multiple clients with desktop support and excellent customer service skills. Must be able to work in a team environment. Solid customer service and telephone support skills are a must. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled