[ref. x28924704] Parts Back Counter Representative - Jaguar Land Rover North Dade

Position Overview:

The Parts Counter Representative’s key responsibility is to generate revenue by selling parts to all customers through various means such as over the counter, through the service department or on the phone.

Responsibilities:

• Assists technician in selecting required parts for service repair orders and maintains stock in accordance to high use parts.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Pulls orders for delivery to service, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

Qualifications:

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Judgment - The ability to formulate a sound decision using the available information.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

Minimum Qualifications:

• Strong automotive knowledge.
• ADP experience
• 5+ years previous automotive management experience at a high volume store.
• Comfortable with ambiguity in a dynamic, changing environment.
• Unwavering commitment to ethical business practices.
• Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.