Business Improvement Specialist

Overview:

With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

Role:

supporting continuous improvement initiatives

Company Benefits:

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation: USD $21.63/Hr.

Max Compensation: USD $26.00/Hr.

Responsibilities:

• Assists with reviewing and analyzing business processes to enhance overall business

• Collaborates with business process owners to ensure processes are maintained and

• Supports the Business Improvement Manager and Development teams in API system

• Helps develop strategies to manage increases in business volume or unusual patterns,

• Assigns new calls within the Customer Service Software Program (Zendesk) to optimize

• Works with the Business Improvement Manager to plan the Monthly CSR task schedule,

• Provides support to all Customer Service Teams as needed, ensuring operational needs

• Assists in identifying and implementing process improvements that lead to operational

• Helps develop and maintain reports and dashboards to track the effectiveness of

• Fosters cross-departmental collaboration to ensure successful integration of process

• Completes assigned tasks in a safe, accurate, thorough, and alert manner
• Upholds Company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and

• Other related job duties as assigned

Qualifications:

• Proficient in Microsoft Word and Outlook
• Exceptional organizational, time management, and prioritization skills
• Strong written, verbal, and interpersonal communication skills
• Excellent analytical and problem-solving abilities
• Keen attention to detail and accuracy
• Ability to thrive in a fast-paced, professional customer service environment
• Quick to adapt and learn new software, tools, and applications
• Skilled at analyzing data, troubleshooting issues, and resolving problems through rootcause analysis
• Self-motivated with the ability to work independently and collaborate effectively in a team

• Strong coordination skills with experience working in cross-functional teams
• Ability to manage multiple projects simultaneously with minimal supervision
• Ability to remain flexible to work overtime as needed to meet deadlines and business

• Proactive and takes initiative to complete tasks and responsibilities with minimal

oversigh

Education and Experience:

• High school diploma required; college degree preferred
• Minimum of three (3) years of relevant experience
• Demonstrated ability to achieve results in a fast-paced environment
• Previous experience in HVAC Industry or other service business preferred

Physical Requirements:

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery,

• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling,

• Rarely requires climbing
• Ability to travel on occasion

Other requirements:

• May be required to use personal smartphone with a camera capable of reading a QR

code for 2 factor authentication