Sales / Customer Service Support

You will be stationed in a team-oriented workplace where you will have your own territory and sales manager.

Responsibilities:

• Establish and maintain a personable connection with a base of 100+ customers
• Utilize CRM to manage customer interactions and inquiries
• Conduct coding, pricing and register systems for shipments and correspondence
• Maintain a high level of detail orientation while multitasking
• Manage email communications and light phone duties with customers
• Implement time management skills to efficiently fulfill responsibilities
• Utilize software systems including Microsoft Excel, SAP, and Keytone
• Execute billing functions and ensure the accuracy of the process
• Answer inbound calls from customers, providing excellent service and resolving inquiries
• Participate in a detailed training program to enhance performance and productivity. • Demonstrated experience in Sales/Customer Service Support role
• Proficient in CRM software for managing customer relationships
• Ability to handle inbound calls and respond to customer inquiries effectively
• Familiarity with billing functions, including invoicing and payment processing
• Excellent communication skills for interacting with customers and resolving their issues
• Experience with SAP software for business operations
• Proficient in Microsoft Excel for data analysis and reporting
• Outstanding customer service skills with a customer-first mindset
• Ability to manage email communications effectively, responding to customer queries in a timely and detail oriented manner