[ref. b36618804] Administrative Assistant

We are offering a short-term contract to full time employment opportunity in the non-profit industry in New Orleans, Louisiana. The role is for an Administrative Assistant who will be vital in supporting the IT department's technical operations, procurement, and project coordination.

Responsibilities:

• Manage IT-related interoffice procurement tasks, including preparing purchase requests and coordinating with vendors
• Assist in tracking orders and ensuring compliance with procurement policies
• Provide administrative support for project coordination, including organizing resources and tracking deliverables
• Answer the IT Help Desk phone line, address basic inquiries, and create detailed service tickets in the system for escalation to IT team members
• Maintain the agency’s WordPress website by posting IT-related updates and ensuring accurate and timely content
• Open and monitor IT service tickets, ensuring requests are properly documented and resolved in a timely manner
• Act as the liaison between the IT department and agency staff, ensuring clear communication to maintain a high standard of customer service
• Manage documents, spreadsheets, and correspondence using Microsoft Word and Excel, and other administrative duties as needed to support IT department operations
• Exceptional ability in answering inbound calls and managing inbound/outbound calls efficiently
• Demonstrated experience in providing high-quality customer service
• Proficiency in data entry tasks with high attention to detail
• Strong skills in email correspondence, ensuring detail oriented and timely communication
• Expertise in using Microsoft Office Suite including Excel, Outlook, PowerPoint, and Word
• Proven ability to schedule appointments effectively, ensuring smooth daily operations
• Previous experience in a non-profit environment is preferred
• Excellent organizational and multitasking abilities
• Strong written and verbal communication skills
• Ability to work independently and as part of a team

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. Apply today!