IT Support Specialist

We are offering an exciting opportunity for an IT Support Specialist in the insurance industry, located in UNIONDALE, New York, United States. The IT Support Specialist will be a key figure in managing technical issues and ensuring the smooth operation of our technical systems.

Responsibilities:

• Act as the primary point of contact for resolving hardware and software issues for both in-office and remote users.
• Handle installation, configuration, and troubleshooting of hardware including laptops, monitors, printers, VoIP phones, mobile phones, and conferencing equipment.
• Address and resolve issues related to business software, hardware, and networking systems.
• Optimize video conferencing for internal and external meetings and occasionally travel to set up conferencing equipment at remote locations.
• Manage IT inventory and asset management while maintaining IT system security and integrity.
• Provide support for employees using insurance and financial applications.
• Handle employee onboarding and offboarding processes.
• Evaluate and recommend hardware and software upgrades to align with company growth goals and requirements.
• Manage user accounts across multiple applications.
• Stay updated with the latest technology trends to ensure our systems are current and secure.
• Assist in evaluating IT systems to ensure compliance with regulatory requirements.
• Address cloud connectivity issues, particularly with AWS.
• Configure new desktop environments for users and set up mobile devices.
• Provide training and support to employees on IT solutions, policies, procedures, and best practices. • Possess a minimum of 2 years of experience in an IT support role within the insurance industry
• Demonstrable expertise in Intune, Microsoft Windows Server, Amazon Web Services (AWS), Active Directory, and Microsoft Office 365
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving and communication skills
• Strong understanding of computer systems, mobile devices and other tech products
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with remote desktop applications and help desk software
• Degree in Information Technology, Computer Science or relevant field
• detail oriented certification (e.g. CompTIA A+) is a plus
• Flexibility to work in shifts or provide on-call support when necessary
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Proven track record of maintaining professionalism and decorum in all interactions