Dispatcher

We are offering a contract to hire employment opportunity for a Dispatcher in the construction/contractor industry, based in BOHEMIA, New York. As a Dispatcher, you will take on a variety of responsibilities that involve leveraging your skills in computer programs, CRM, and management systems to ensure smooth operations.

Responsibilities:

• Utilize ADP - Financial Services to streamline financial transactions and processes.
• Operate and manage IBM AS/400 systems to monitor and control operations.
• Employ computer programs to process and track job orders.
• Use CRM to manage customer relationships and ensure high levels of customer satisfaction.
• Implement the 'About Time' management system to optimize work schedules and efficiency.
• Respond to and manage inbound calls, providing timely and accurate information.
• Handle all billing functions, ensuring accuracy and timeliness.
• Maintain clear and effective communication with both team members and clients.
• Use your management skills to oversee dispatch operations and ensure all tasks are completed to a high standard.
• Answer inquiries and resolve issues promptly, maintaining a high level of professionalism at all times. • Prior experience in dispatching or similar role within the construction/contractor industry
• Proficiency in computer programs, including CRM and IBM AS/400
• Familiarity with ADP - Financial Services
• Experience with management systems
• Knowledge of 'About Time' software
• Ability to answer and manage inbound calls effectively
• Experience with billing functions
• Strong communication skills, both written and verbal
• Ability to handle high-stress situations and make decisions quickly
• Must be able to multitask and manage time effectively
• Familiarity with construction terminology and procedures is a plus
• Must have strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment
• Must be a team player and able to work collaboratively with others.