Field Operations Specialist
What could be more important than that?
What you get to do- Work with Business Services Teams on payroll questions and timekeeping issues
- Confirm that Corp Payroll receives and enters approved time for all talent every week
- Update internal teams on the status of time collection repeatedly
- Communicate internal teams when talent is missing time or if talent’s time is missing the cutoff
- Ensure all cycle time is processed
- Maintain and update team logins for customer-specific requirements
- Run and review various reports to ensure accuracy
- Research and resolve any issues discovered
- Research and respond promptly to inquiries from centralized payroll department
- Serve as a liaison between field operations and corporate office when needed
- Help communicate updates to talent when needed
- Provide on-site administrative support as needed for local office leaders
What you need to bring:
- 3 years of business operation customer service experience
- High school diploma required, some college preferred
- Adapts quickly to frequently changing processes, guidelines, and requirements
- Strong customer focus and customer service skills
- Excellent communication and organizational skills
- Possess strong interpersonal skills
- Ability to analyze, explain, and draw logical conclusions
- Experience describing and documenting specific requirements
- Detail-oriented with a concern for quality by continually initiating process improvements
- Proficiency using Google mail, calendaring, and shared drives
This job posting is open for 4 weeks.
Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s).In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs.Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.
We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.