BDC Supervisor

About Us: Ed Voyles Chrysler is a leading automotive dealership committed to providing exceptional customer service and top-notch automotive services. We pride ourselves on our dedicated team and our commitment to excellence. We are currently seeking a motivated and experienced Service BDC Supervisor to join our dynamic team.

Job Description:

As a Service BDC Supervisor, you will oversee our Business Development Center (BDC) team to ensure exceptional customer service, efficient appointment scheduling, and effective customer communications. You will play a critical role in managing and enhancing the customer experience within our service department.

Key Responsibilities:

• Team Management:
• Supervise, train, and support the BDC team members.
• Monitor team performance, provide feedback, and implement corrective actions as needed.
• Ensure the team meets or exceeds established goals and objectives.
• Customer Relations:
• Oversee customer interactions to ensure high levels of satisfaction.
• Handle escalated customer concerns and resolve issues promptly and professionally.
• Scheduling and Coordination:
• Coordinate with service advisors and technicians to schedule service appointments efficiently.
• Manage the service appointment calendar to optimize workflow and minimize customer wait times.
• Reporting and Analysis:
• Track and analyze key performance indicators (KPIs) to assess team performance.
• Prepare and present reports on BDC activities and results to management.
• Process Improvement:
• Identify opportunities to improve service processes and customer experiences.
• Implement new strategies and technologies to enhance BDC efficiency.
• Communication:
• Maintain clear and effective communication with other departments, such as sales, parts, and service.
• Ensure all customer interactions are recorded and updated in the CRM system.

Qualifications:

• Previous experience in a BDC or customer service role, preferably in the automotive industry.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to multitask and prioritize.
• Familiarity with CRM systems, scheduling software, and other relevant technologies.
• Ability to handle and resolve customer issues effectively.

What We Offer:

• Competitive pay and benefits package.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• Employee discounts on vehicle purchases, parts, and service.

How to Apply:

If you are a motivated individual with a passion for customer service and team leadership, we would love to hear from you!