IT Support Specialist: III (Senior)

apartmentRobert Half placeColumbus calendar_month 
We are offering a contract to permanent employment opportunity for an IT Support Specialist: III (Senior) in Columbus, Ohio. This role primarily focuses on modifying existing software/application programs and creating new ones to meet user and management needs.

The individual will work in a support role, contributing to the resolution of issues occurring in production systems and participating in both formal and informal training programs.

Responsibilities
  • Develop, test, integrate, and operate Robotic Process Automation (RPA) solutions using Blue Prism and other RPA technologies.
  • Collaborate with onshore and offshore developers in the operation of the environment.
  • Assist in the training and mentoring of other team members.
  • Coordinate with internal technology teams and outside vendors to diagnose and resolve issues.
  • Maintain and support servers and virtual machines running the environment.
  • Participate in the definition of requirements and completion of proof of concepts.
  • Stay updated with industry trends, standards, and practices applicable to the organization.
  • Adhere to all team and corporate standards and guidelines.
  • Work independently as well as in a team setting, demonstrating the ability to multi-task and thrive in a fast-paced environment. • Expertise in training, policy-making, and maintaining quality standards.
  • Demonstrated experience in design, vendor management, and IT consulting.
  • Ability to troubleshoot complex IT issues with efficiency and precision.
  • Knowledge in automation and implementation of best industry practices.
  • Proficiency in JavaScript and other relevant programming languages.
  • Excellent communication skills, both written and verbal.
  • Experience in integration of various IT systems and platforms.
  • Proficiency in Microsoft Office Suites and server management.
  • Proven track record of resolving IT issues in a timely manner.
  • Experience with Web App development and management.
  • Strong interpersonal skills to build and maintain detail-oriented relationships.
  • Ability to produce deliverables on time and within specified parameters.
  • Experience in collaborating with cross-functional teams and stakeholders.
  • Degree in computer sciences or a related field is a must.
  • Knowledge of desktop hardware and ability to diagnose and resolve related issues.
  • Experience in interpreting and working with business requirement documents.
  • Proven ability to diagnose IT related problems and provide effective solutions.
  • Experience in developing and implementing effective IT training programs.
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