Sales Representative | ECS Electrical Cable Supply Ltd - Halifax, Nova Scotia

The Opportunity: Sales Representative

You can learn more about us here: http://www.ecswire.com/en-us/About.

ECS is a proud Platinum Member of Canada's Best Managed Companies and is ISO 9001:2015.

Job Responsibilities

Sales Support:

• Respond to customer inquiries, resolve issues, and provide necessary assistance.
• Assist with the preparation of quotes, processing of purchase orders, management of transfers, and follow-up activities.
• Support the sales team in the absence of staff members, ensuring seamless operations.
• Manage e-commerce and cash sales transactions.
• Source non-stock materials using the Supplier Reference Guide available on the intranet.
• Build and maintain positive relationships with customers, fostering strong interactions.
• Provide support with cycle counts and participate in warehouse activities as required.
• Report to the Branch Manager regarding lost sales due to stock shortages, customer changes affecting min/max levels, and large orders that reduce inventory below minimum levels.

Administrative Duties:

• Organize and sort paperwork to maintain a tidy and efficient work environment.
• Prepare documents and materials necessary for sales activities.
• Handle various administrative tasks related to office operations, ensuring smooth workflow.
• Manage incoming calls, directing them to the appropriate personnel, and respond to customer inquiries promptly.
• Monitor and control backorders, enter Stock Transfer Requests, and conduct daily reviews of sales orders.
• Coordinate and execute sales and branch mailings.
• Prepare and submit invoice reports for corporate review.
• Review and address inventory discrepancies within established approval limits.
• Assist with receiving vendor products, ensuring accuracy and efficiency.
• Add freight charges to sales orders as required.
• Perform other tasks as assigned by the Branch Manager.

Required Qualifications and Experience:

• Proven experience in a sales support or customer service role, with a strong understanding of sales processes and procedures.
• Exceptional interpersonal skills, with a demonstrated ability to build and maintain strong customer relationships.
• Strong problem-solving skills, particularly in a sales context, with the ability to address and resolve customer issues effectively.
• Proficiency in Microsoft Excel and MS Office Suite, with a solid ability to manage data and documentation accurately.
• Keen attention to detail, ensuring precision in processing orders and managing inventory.
• Excellent organizational skills, with the ability to prioritize tasks, manage time efficiently, and meet critical deadlines.
• Strong verbal and written communication skills, capable of conveying information clearly and professionally.
• A proactive and adaptable mindset, with a strong willingness to learn, grow, and contribute to the success of the team.

What ECS Offers:

• Competitive pay structure with the added benefit of a rewarding commission plan
• Comprehensive Dental Care
• Extended Health Care
• Vision Care
• RRSP with employer match after one year
• On-site parking
• Employee Assistance Program
• And many more benefits!

• This job is Full-Time, Permanent

Salary Range: $48k - $50k