Customer Service Rep II - Robert Half

We are offering a long-term contract employment opportunity in Houston, Texas for a Customer Service Rep II. This role is critical in our corporate setting and is primarily focused on providing quality customer service, managing revenue risk, and promoting effective public relations.

Responsibilities:

• Efficiently and accurately process customer credit applications.
• Maintain precise records of customer credit.
• Address and resolve customer inquiries and complaints related to billing policies and procedures.
• Adapt responses as required to handle different situations.
• Provide guidance and direction to team members with less experience.
• Receive and respond to inbound calls in a courteous manner.
• Record and process commitments on customer accounts as needed.
• Collaborate with call centers and customers to resolve any issues.
• Report any fraudulent activities to management.
• Leverage your decision-making skills to respond to both routine and non-routine customer requests.
• Utilize your knowledge of Texas deregulation to enhance customer service delivery, though this is not mandatory. • Demonstrated proficiency in Customer Service
• Familiarity with various Procedures and Policies
• Experience with Billing and Onboarding processes
• Understanding of Revenue Accounting principles
• Proficiency in Public Relations and Staffing
• Experience working with Suppliers and handling Complaints
• Knowledge of Risk Management practices
• Familiarity with Commission Functions and Onsite operations
• Excellent Decision-Making skills
• Experience managing an Expense Account
• Ability to work effectively within a Business Unit
• Experience creating and implementing Validation Plans
• Knowledge of Call Center Operations
• A Plus certification is beneficial
• Familiarity with Cyber security principles
• Ability to communicate in a Courteous Manner
• Knowledge of NIS and Nerc
• Experience managing a Contingent Workforce
• Demonstrated ability in Adaptation to changing circumstances