[ref. e53547316] Lakewood - Customer Service 3_Non-Cleared

We are offering a contract for a permanent employment opportunity for a detail-oriented Customer Service 3_Non-Cleared in the technology solutions industry, based in Lakewood, California. As a Customer Service 3_Non-Cleared, you will be a critical point of contact for both internal and external customers, handling a variety of tasks from shipping and receiving to administrative duties.

Responsibilities:

• Coordinate with shipping vendors and handle shipping/receiving of domestic/international equipment
• Accurately track inventory through our Costpoint system
• Handle procurement activities for ordering parts and equipment
• Assist in administrative tasks such as answering telephones, sorting mail, and preparing office correspondence
• Utilize Microsoft Office software to format reports, present data, and organize information
• Create and maintain project folders, both electronic and paper, as dictated by office policies
• Collaborate with the HQ on yearly inventory audits
• Coordinate with vendors for repairs and calibrations to test equipment
• Support the manager in tracking tasks and ensuring all costs are documented for billing
• Utilize a ticketing system to create and update tickets for all types of tasks
• Proficiency in Customer Service, with a focus on providing exceptional experiences to clients
• Advanced knowledge of Microsoft Excel and Microsoft Word
• Familiarity with Policy creation, implementation, and enforcement
• Experience in Answering Inbound Calls in a detail oriented manner
• Strong research skills and the ability to utilize them effectively
• An understanding of Audit processes, particularly in relation to Billing
• Ability to effectively communicate with Vendors and manage Correspondence
• Typing proficiency, with a focus on accuracy and speed
• Experience with Microsoft PowerPoint and creating engaging presentations
• Knowledge of Consumer Electronics, Shipping procedures, and Paper distribution
• Experience with Fax Distribution and managing a Ticketing System
• Ability to communicate effectively with External Customers in a detail oriented Manner
• Familiarity with Radio communication and Copying procedures
• Experience in Sorting Incoming Mail and providing Technology Solutions
• Skills in Inventory Tracking and Equipment Calibration