Assistant Manager
KPM is looking for an ambitious Assistant Manager with strong customer service skills and a passion for people to join our team at our Orlando, FL property! This is a full time position and compensation will range based on experience.
KPM is based in Houston, Texas and is a privately held full-service multifamily management company that focuses on providing exceptional management services to apartment communities. KPM places a strong emphasis on hiring talented employees as we recognize that our people are our best assets, which we believe has helped differentiate ourselves from competitors and achieve superior performance.
If you inspire others by your energetic and engaging personality, have a natural curiosity and interest in people then KPM is for you! We are looking for people wanting to kick start their careers in a fast paced and growing company!
The Assistant Manager is responsible for the daily operations of a property under the guidance of the Property Manager. This role assists in leasing, collections of rent while providing exceptional service to residents and supporting the rest of the staff.
Responsibilities:
- Collect all rent, late fees, and utility payments
- Issue notices (3-day, lock out, etc.)
- Prepare, file, and follow up on all eviction cases in a timely manner
- Reduce delinquency by performing timely walk-throughs of units
- Review lease expiration on a 90-day cycle and follow up with current residents on renewals
- Fulfill all tasks associated with the leasing process (TAA agreement, leasing application process, addendums, screening process, approval criteria, etc.)
- Perform other duties assigned
Requirements:
- High School Diploma or Equivalent required / College degree preferred
- 3+ years of experience as an Assistant Manager on a multifamily property
- Must have knowledge of leasing, renewal, collecting the rent and property management and maintenance staff handling
- Experience with CAM or CAPS
- Experience with Onesite
- Customer service experience
- Excellent verbal and written communication skills
- Must be able to communicate effectively with residents and team members
- High sense of urgency, with the ability to meet deadlines
- Ability to remain organized, professional, and respectful in challenging situations
Physical Requirements / Working Conditions:
- Prolonged periods sitting, standing, and walking throughout the workday
- Push, pull, bend, stoop, squat, kneel, climb stairs, and reach above shoulders
- Must be able to type efficiently
- Must be able to lift up to 15 pounds
- Must be able to work indoors / outdoors or in extreme weather conditions
- Must be able to work weekends and/or evenings on a rotating schedule