Sr. Business Analyst - Robert Half

You will also be utilizing JIRA in a customized environment to manage project tasks and workflows. Your role will also include developing workflow documentation and visual presentations using Vizio and collaborating with a project team that operates on Monday.com, with significant use of Project for planning and tracking.

Responsibilities:

• Lead the integration process of new API systems with various vendors, focusing on specialized software integrations.
• Utilize Atlassian Jira in a bespoke environment to manage and oversee project tasks and workflows.
• Mentor your team of Business Analysts, fostering a collaborative and supportive work environment.
• Create detailed workflow documentation and visual presentations utilizing Vizio.
• Collaborate with the project team, promoting efficient use of Monday.com and Project for planning and tracking purposes.
• Ensure the accuracy and efficiency of system integrations.
• Use your knowledge of Agile Scrum methodologies to drive the project forward.
• Oversee the management of customer credit applications and maintain accurate customer credit records.
• Resolve any customer inquiries and monitor customer accounts, taking appropriate action when necessary. • Proficiency in Atlassian Jira is required for task management and project tracking.
• Experience with CRM systems to manage customer relationships and data analysis.
• Strong skills in database management and data interpretation.
• Familiarity with AB Testing methods to optimize business strategies and performance.
• Expertise in Agile Scrum methodologies to ensure efficient project management.
• Understanding of Business Process Functions to enhance operational efficiency.
• Ability to create and manage Business Requirement Documents to guide project development.
• Experience in Claim Administration for handling any customer service issues.
• Proficiency in Microsoft Project for project planning and tracking.
• Knowledge of API management and its role in software development.
• Familiarity with API specifications to ensure smooth integration of various software components.