Customer Service Representative

We are offering a permanent employment opportunity for a Customer Service Representative in Vandalia, Ohio. This role involves a range of duties, including answering calls, data entry, and liaising with vendors. It's an engaging position in a dynamic and fast-paced environment.

Responsibilities:

• Efficiently responding to high volume of inbound calls from members
• Accurately entering data into the member portal and confirming submissions
• Handling mail distribution tasks
• Processing enrollments over the phone using a prescribed list of questions
• Scanning and indexing relevant documents
• Scheduling appointments as needed
• Utilizing Microsoft Excel and Word for various tasks
• Communicating via email correspondence when necessary
• Monitoring and updating customer accounts regularly
• Liaising with vendors as representatives may reach out.

• Proficiency in answering inbound calls, demonstrating strong verbal communication skills
• Demonstrated experience in a customer service role, showcasing problem-solving abilities and a customer-first mindset
• Accurate and efficient data entry skills
• Ability to handle email correspondence professionally and promptly
• Proficiency in using Microsoft Excel for data organization and analysis
• Knowledge of Microsoft Word for document creation and editing
• Experience in order entry, ensuring accuracy and timeliness
• Ability to schedule appointments effectively, managing time and resources well