Help Desk Support IV (Contractor) - Robert Half - ref. h323123

This position is within the technology industry, working in an office setting.

Responsibilities:

• Provide telephone technical support for hardware and software systems to end-users
• Address basic queries about installation, operation, configuration, and customization
• Apply basic troubleshooting techniques to identify problems and investigate causes
• Recommend solutions to correct common failures and ensure follow-up
• Escalate complex technical issues that require further expertise
• Perform root cause analysis on recurring issues and develop checklists for typical problems
• Recommend procedures and controls for problem prevention to improve customer service
• Enter relevant information into the call tracking database, maintaining data integrity
• Collaborate in a team setting, sharing information, and assisting colleagues with calls
• Leverage skills in Office Suite and the Windows environment for efficient problem-solving
• Balance multiple tasks simultaneously, showcasing an analytical mind and team player attitude
• Employ excellent oral and written communication skills to effectively interact with a novice and/or low-skilled customer base.
• Proficient in Customer Service and Office Functions
• Able to develop and follow Procedures and Checklists
• Experience in providing Technical Support and Deskside Support
• Understanding of Accounts Payable (AP) and Payment Processing
• Capable of Supervising a team
• Skilled in Research Analysis and Configuration Management
• Familiarity with Computer Hardware
• Strong Written Communication skills
• Proficiency in using Accounting Software Systems
• Ensures Data Integrity and Customization in software systems
• Knowledge of Basic Troubleshooting techniques
• Ability to Identify Problems and perform Root Cause Analysis
• Understanding of Controllership
• Experience working in a Windows Environment
• Capable of tracking and managing a Track Database.