Patient Experience Representative - Scheduler

Become a pivotal part of a team that is providing an exceptional experience for our home health care patients! The ideal Patient Experience Representative - Scheduler will be able to maintain clinician schedules on a daily basis while being a part of the team that handles a high volume of phone calls and will provide general assistance to other working administrative departments.

We are very proud to be ranked #4 in best places to work in Massachusetts and #70 in best places to work in the United States!

Main Office Location: Westwood, MA

• Maintaining clinician schedules on a daily basis
• Provides superior customer service to internal staff, and external customers and patients
• Ensures patient visits are scheduled as needed; collaborates with clinical staff and Clinical Managers on scheduling issues
• Ensures scheduling and re-scheduling of patient visits in an accurate and timely manner
• Provides back up administrative support as needed
• Answers and triage's telephone calls
• Ensure timely completion of daily workflow tasks
• Interact with patients in a positive and professional manner via telephone
• Handle multiple calls while maintaining exceptional patient experience
• Educate patients using data derived from their electronic medical records
• Communicate well with our healthcare team and be a liaison between our patients and our staff
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience
• Perform administrative functions as necessary
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

• High School diploma or equivalent experience required
• Minimum of 1-2 years of administrative experience in a health care setting (preferably Home Health Care)
• Excellent customer service skills
• Positive attitude and energetic personality
• Computer and technologically savvy
• Ability to multitask
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
• Must possess excellent customer service, communication and organization skills.
• Ability to work independently and as part of a team
• Previous experience with Home Care Home Base or another EMR preferred
• Knowledge of computer systems and clerical support required

Benefits & Compensation:

• Free Gym Access at the Home Office
• 401(k) with company match
• HMO & PPO Plans, Dental, Vision
• Life Insurance
• 100% employer paid Short-Term Disability
• Flexible Spending Accounts - Healthcare & Dependent Care

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!