[ref. j93001102] Business Systems Analyst III

This role offers a contract to permanent employment opportunity.

Responsibilities:

• Help define controls, processes, and procedures for software asset management to ensure software and services are effectively and efficiently managed throughout the enterprise.
• Monitor software usage and licenses across the organization to ensure compliance with licensing agreements, terms and conditions, and relevant regulations.
• Identify and assess risks and issues related to software licensing non-compliance; develop strategies to mitigate these risks and ensure alignment with legal and regulatory requirements.
• Collect, analyze, and report on software license consumption information for forecasting, budgeting, compliance, and cost optimization.
• Plan, conduct, and oversee regular software license audits to verify compliance and identify potential licensing gaps or discrepancies.
• Collaborate with system lifecycle managers and budget owners to proactively understand current software licensing needs and assist in planning for future requirements. • Work collaboratively and cross-functionally with various departments to evaluate, assess and optimize enterprise software license requirements and deployments.
• Analyze software usage to determine potential efficiencies and cost saving opportunities.
• Invoice validation • Participate in the fulfillment of licensing requests through the CIO Central catalogue and provisioning through software portals.
• Establish and maintain a process to track software end of support and end of life – work with system lifecycle managers to plan these events.
• Assist in establishing a process to assess software for the organization - fit-for-use and fit-for- software analysis.
• Collaborate with various department to establish controls around software installation and assist in developing processes for the organization to adhere by.
• Focus on cost saving efforts, including licensing remediation efforts, license harvesting, and reducing duplicate software in the organization.
• Work with CIO Services teams to enhance software asset management tools and systems to improve license tracking, monitoring, and value-realization effort,

Required Qualifications:

• Bachelor’s degree and 6 years related experience or equivalent combination
• Understanding software usage rights, and contractual terms and conditions
• Knowledge of IT asset management best practices, including license remediation, reconciliation, and harvesting
• Knowledgeable in ServiceNow, SharePoint, and Costpoint
• Experience with ServiceNow catalogue development and ServiceNow SAMPro software license entitlements management
• Proficient with process development and improvement Excellent communication skills and working with teams across an organization.
• Knowledge on the technical aspects of IT SW contract models, including hosting, subscription, SaaS, concurrent licensing, and enterprise agreements, etc.
• Possess an understanding of the relationship between contracts, IT assets and the Configuration Management Database.

Preferred Qualifications:

• ServiceNow SAMPro certification
• Experience developing, managing, and implementing goals, plans, and complex processes.
• Superior critical thinking and problem-solving skills.
• Automated asset management systems experience
• IAITAM Asset Management certification
• Demonstrated ability to work well under pressure with tight deadlines.
• Excellent attention to detail and focus on delivering high quality work.
• Strong organization, planning, and execution skills
• Advanced data analysis and reporting skills