Escrow & Collection Specialist (SDCA2024-7445)

Overview:

We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview: Walters Management Company and RealManage are now one company.

RealManage / Walters also serves nationally recognized developer/builder clients.

The RealManage / Walters mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Walters is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Walters relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Walters, we are always getting better.

Responsibilities:

Responsibilities:

Escrow / Collections - Responsibilities include:

• Process HOA document packages for escrow companies.
• Processing Property ownership conveyance information requests from Title agents, mortgage lenders and Realtors
• Property ownership escrow processing.
• Consultation with staff in other departments and clients regarding billing and accounts receivable processing.
• Prioritizing daily workload to ensure the department is meeting service level targets.
• Suggesting and implementing new processes or changes to existing processes to improve efficiency and accuracy
• Assisting with escrow transactions by gathering, checking, and preparing documents
• Process incoming escrow checks by move-ins and move-outs in management software.
• Provide support to supervisor by answering phones, placing calls and other clerical duties to assist in completing escrow transactions.
• Assists customers by resolving complaints, expediting orders, explaining procedures, pricing schedules.
• Establish and maintain proactive communication with and support of team members in numerous branch offices.
• HOA collections
• Manage and execute the collection process for delinquent accounts.
• Support Legal Department with management of projects.
• Strong computer skills including Microsoft Excel.
• Professional written and verbal communication skills
• Customer service-oriented attitude
• Other general administrative duties as assigned.

Qualifications:

Qualifications for the position include:

• 1-2 years of experience or Accounting/Finance/Economics degree
• Strong computer skills including Microsoft Excel
• Professional written and verbal communication skills
• Real estate or title experience preferred, but not required
• Customer service oriented attitude

Pay and Benefits:

$19.00 to $25.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays