Rehab Clinical Operations Manager - Melbourne

Position Summary:

Position Summary

Working under the direction of the Director, and in alignment with the overall Orlando Health Clinical team and their associated goals, the position is responsible for the overall clinical processes in a rehab department regarding quality, patient experience, efficiency, risk, and safety.

Responsibilities:

• Ability to identify clinical care gaps then develop, evaluate, or update clinic policies and standard operating procedures in the rehab clinical setting.
• Provides assistance to ensure the Orlando Health philosophy and objectives related to clinical staffing, performance standards, scope of practice, policies and procedures, job classifications, and compliance with government regulations are followed.
• Works closely with quality, infection prevention, compliance, risk, safety, and regulatory to ensure a quality, safe, patient care delivery model in their service line practices.
• Plans and coordinates quality and service activitiesin the outpatient clinic and is responsible for the overall culture ofsafety within the outpatient clinic.
• Efficiently manages, directs, and coordinates departmental processes and provides cost-effective and quality patient care service.
• Assures development, implementation, and evaluation of evidence based, quality clinical practice consistent with research, organizational, and national practice standards.
• Embraces, communicates, and promotes effective change.
• Provides clinical leadership that attracts, retains, and motivates clinical employees.
• Looks for opportunities and informs Director of current trends, opportunities, and activities within the rehab department.
• Directs activities related to all aspects of rehab department clinical care and assumes responsibility for presenting a positive representation of corporate and departmental services.
• Provides timely communication of pertinent information to improve patient care and service on an ongoing manner.
• Keeps lines of communication open with leadership, physicians, and clinical team members to ensure high team member morale and a professional atmosphere.
• Collaborates with the Director to identify the budget needsrequired to support clinical practice.
• Works effectively with leadership, team members, and physicians to ensure best practice activities are in place.
• Organizes and integrates organization priorities and deadlines.
• Actively participates with marketing by developing strong physician relations for service line growth.
• Cultivates exemplary customer services throughout the outpatient clinic.
• Evaluates the environment and makes recommendations to ensure optimal patient comfort, safety, and compliance with various standards of care, regulatory / governing bodies (i.e., OSHA, JCAHO, infection control, and risk management).
• Oversees 2 or more departments/locations
• Provides patient care as needed.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Knowledge of risk management concepts.
• Demonstrates awareness of legal issues, patient rights, and compliance with the standards of regulatory and accrediting agencies.
• Participates in both formal and informal educational programming.
• Provides ongoing training for team members including orientation and in-services.
• Investigates complaints and/or non-compliance of policies; initiates follow-up actions as warranted.
• Actively participates on corporate committees, task forces, and community committees.

Qualifications:

Bachelor’s degree or higher in a rehabilitation field.

• Current license in the State of Florida as an Occupational Therapist, Physical Therapist, Audiologist, or Speech Language

• Maintains current BLS/Healthcare Provider certification.

Experience

Five (5) years of related experience to include three years of supervisory or management experience within a rehabilitation setting.