[ref. y26284117] Emergency Department Concierge - Pinehurst
Pinehurst
Overview:
The emergency room concierge role is vital to the patient experience. This position will consist of 1-2 / 10 hour weekend shifts. Hours are of 10am- 10:30pm, and could vary depending on need.
Responsibilities:
The Emergency Department Concierge will work closely with the Emergency Departmentstaff, and other support services to provide the best patient care and customer experience possible.
They will assist in maintaining a clean and welcoming environment, answering and/or finding answers to patient questions, wayfinding, offering assistance as needed, and rounding in the waiting room and in the ED itself.
Qualifications:
Must be a high school graduate.Must have experience with data entry and computer experience including apps.
Must be a team player with a positive and considerate attitude.
Must be organized and able to handle multiple tasks at one time.
Must have knowledge of computers/kiosks.
Must be able to work well under pressure.
Must be able to problem solve.
Must be willing to perform various functions.
Must be able to be cheerful and represent a positive, professional first impression at all times.Must Maintain all information in a confidential manner.
Preferred:
Bilingual.
Customer service experience.
Pinehurst (NC)
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