Medical Receptionist - Robert Half

This job offers a long term contract employment opportunity.

Responsibilities:

• Warmly welcome patients and act as their first point of contact, ensuring a positive experience.
• Handle patient check-ins and check-outs, collecting and verifying personal, medical, and insurance information accurately.
• Respond to patient inquiries promptly, both in-person and via phone or email, while maintaining professionalism and confidentiality.
• Address patient concerns and escalate issues to the appropriate personnel as necessary.
• Efficiently schedule and confirm patient appointments, ensuring optimal time utilization.
• Update and maintain patient records in accordance with HIPAA guidelines.
• Process patient payments, including co-pays and outstanding balances, while explaining our billing policies.
• Manage office communication, including mailing or emailing patient reminders and follow-up information.
• Maintain a clean and organized front office and waiting area.
• Manage incoming calls effectively, redirecting them to the appropriate staff or physician.
• Assist healthcare staff with administrative tasks, such as preparing documents or retrieving patient records.
• Minimum of 4+ years of experience as a Medical Receptionist or in a similar role within a healthcare setting
• Proficiency in using EHR System is required
• Proven experience in answering inbound calls in a detail oriented and efficient manner
• Familiarity with patient registration processes and procedures
• Excellent customer service skills, with a focus on patient satisfaction
• Experience in medical insurance verification, ensuring accuracy and timeliness
• Ability to multitask effectively in a fast-paced environment
• Knowledge of handling copays and understanding of medical billing processes
• Prior experience in patient scheduling, demonstrating organization and attention to detail