Customer Service Representative

You will also oversee customer accounts and act accordingly.

• Accurately process customer credit applications in a timely manner
• Keep customer credit records up-to-date and precise
• Handle customer disputes in collaboration with other departments
• Communicate effectively with other customer service employees and managers, discussing issues, needs, and potential opportunities
• Record customer interview information into the computer system
• Interact with customers either by phone or in person, receiving orders for installation, changes in service, or discontinuance
• Complete contract forms, calculate charges for requested services, collect deposits, manage change of address records, and issue discontinuance orders
• Perform general office duties including taking payments, keying in orders, and processing production paperwork
• Address complaints regarding billing or service, directing complaints of service failures to the appropriate departments for investigation
• Provide services to customers in a way that encourages goodwill
• Solve problems or complaints and look for cost-effective, safe, and environmentally friendly solutions to service issues. • Proficient in answering inbound calls and handling customer inquiries with patience and professionalism.
• Must have prior experience in a call center customer service setting.
• Strong customer service skills, with the ability to understand and address customer needs effectively.
• Excellent data entry skills, ensuring accurate and efficient data recording.
• Capable of handling email correspondence, responding to customer queries and concerns in a timely manner.
• Experience with both inbound and outbound calls, demonstrating versatility in communication.
• Proficient in Microsoft Excel and Microsoft Word, utilizing these tools for data management and document creation.
• Experience with order entry, ensuring orders are processed accurately and efficiently.
• Ability to schedule appointments, managing customer bookings and company schedules effectively.