Help Desk Analyst II
Location: West Los Angeles, CA
Salary: Up to $80,000 per year
About the Firm:
Join a prestigious California-based transactional real estate law firm with 250 end users across three locations. This firm is known for its commitment to excellence and innovation in legal services, offering a collaborative and professional work environment.
Job Overview:
We are seeking a highly skilled and customer-focused Desktop Support Specialist to join our IT team. The ideal candidate will have a strong technical background, excellent communication skills, and a VIP-level "white glove" service mindset. This role involves supporting end-users, managing document management systems, and collaborating with the Tech Trainer to ensure users are proficient in legal software and tools.
Key Responsibilities:
- Provide Tier 1 and Tier 2 support to end-users, resolving technical issues efficiently.
- Manage and troubleshoot Office365, Active Directory, Windows, Zoom, and Teams environments.
- Support and maintain iManage and other relevant legal or trial software applications.
- Work closely with the Tech Trainer to deliver training and ensure users are proficient with legal software tools.
- Recommend and present potential upgrades or new applications to stakeholders.
- Assist with SCCM management (a plus) and other IT tools as needed.
- Deliver white-glove service to VIPs and stakeholders, ensuring an exceptional user experience.
For immediate consideration, direct message Reid Gormly on LinkedIn and Apply Now!
Qualifications:
- 3+ years of experience in a Help Desk or Desktop Support role, preferably in a law firm or similar professional industry.
- Strong understanding of iManage or other document management systems.
- Proficiency in Office365, Active Directory, Windows, and video conferencing tools (Zoom or Teams).
- Exceptional communication skills and a service-oriented mindset.
- Bachelor's degree preferred but not required.
- Experience with SCCM or similar systems is a plus.