Network Operations Analyst

MUST BE LOCAL TO PHOENIX - onsite 3 times per week.Under direct supervision, the Network Operations Analyst I sets up, configures, monitors, and supports network services and infrastructure.Responsibilities: -Research, diagnose and resolve Tier II network, circuit, telephony issues.-Perform tracking and management of network events to resolution.-Install, configure, support and maintain network service devices, telecommunications and LAN/WAN hardware and software.-Troubleshoot basic network access issues and implements network security policies and procedures.-Assist employees, vendors or other customers by answering questions related to network operations procedures and services.-Complete work in a timely and accurate manner while providing exceptional customer service.-Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.-Follow Incident Management Procedures and assist with Customer Communication for High Priority issues affecting the enterprise.-Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues.-Other duties as assigned.