Wealth Foundations & Endowments Administration Operations Senior Analyst

Aids in the account opening and closing process. Acts as a liaison between F & E specialty support group and clients to deliver and enhance the perfect client experience.

Key Responsibilities:

• Effectively coordinates all duties on assigned line of business accounts including cash processing, fund accounting, lockbox processing, and system coding requests while maintaining a heightened focus on client retention.
• Adhere to internal controls and procedures, including client authentication, to ensure efficiency, quality, and mitigate risks.
• Continually explore all opportunities to gain efficiencies through standardization and automation.
• Actively participate in training new teammates.
• Learn and understand how the Fund Accounting Systems, Trust Accounting System and ancillary systems work.
• Process all required transactions on the fund accounting system and other appropriate fund accounting systems.
• Demonstrates ability to handle complex accounts and deal with situations that require sound judgement.
• Provide assistance to team members with researching and resolving account issues.
• Works with appropriate internal partners to resolve pertinent account issues. Coordinate and provide quality control reviews for teammates, with an enhanced attention to detail to prevent errors, according to procedures. Participate in internal and external audit inquiries as required.
• Produce and validate fund accounting statements prior to release.
• Frequency can be monthly, quarterly and/or annually.
• Respond to voicemail and email communications from clients and teammates timely and with a high attention to detail and accuracy.
• Authentication -Perform client identity verification utilizing multiple authentication procedures.
• Manage the department’s email box by organizing, prioritizing, responding to client and internal communication promptly.
• Oversee secure processing of client documents and payments in the lock box. Completes all assigned training courses on time.
• Communicate pertinent account issues in a timely manner to F & E Operations and assists with various internal projects as requested.