Help Desk Analyst II - Robert Half

You will be tasked with handling customer inquiries and maintaining high standards of service delivery.

• Provide exceptional customer service by resolving service desk tickets in a timely manner
• Utilize ServiceDesk Plus and ServiceNow platforms to manage and resolve customer issues
• Maintain a comprehensive record of customer interactions and solutions provided
• Monitor and manage customer accounts, ensuring they receive the best service possible
• Leverage your knowledge of database management and configuration to provide effective solutions
• Use your expertise in Microsoft and Active Directory to troubleshoot and resolve technical issues
• Assist in managing computer and desktop hardware, ensuring optimal performance
• Contribute to our Deskside Support team by providing hands-on assistance when required
• Continuously improve your knowledge of our ServiceNow platform to enhance service delivery. • Possess strong knowledge and experience in Database management.
• Proficient in Microsoft Suite, including Excel, Word, PowerPoint, and Access.
• Experience with Active Directory, including user account management and Group Policy.
• Solid understanding and experience with Computer Hardware, including troubleshooting and maintenance.
• Familiarity with Configuration Management tools and processes.
• Proven experience in Deskside Support, providing technical assistance to end-users.
• Expertise in Desktop Hardware management, including installation, maintenance, and troubleshooting.
• Experience in managing Service Desk operations, including ticket resolution and customer service.
• Ability to handle Service Desk Tickets effectively, ensuring timely resolution.
• Knowledge and experience with the ServiceNow Platform, including ticketing and incident management.