[ref. r08663224] IT Service Desk Technician T2 - EXOS Government
EXOS (formerly Sondhi Solutions) Indianapolis
This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, ticket entry.
- Promote a high level of customer satisfaction through proper telephone techniques and respond with the appropriate amount of urgency to user problems.
- New hire setup and orientation.
- Assign user-name, password, and access right permissions for the computer systems and applications.
- Identify, research, and resolve technical problems
- Maintain appropriate documentation on procedures, configurations, and equipment inventory.
- Oversee installation, configuration, administration, maintenance, and support of service/management applications or infrastructure components incorporated at clients existing or future computing infrastructure. -
- Support software/hardware on equipment such as scanners, copiers, printers, monitors, and other peripherals.
- Network Cabling / Server reboots / general network troubleshoot.
- Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet)
- Participates in 24/7 on-call rotation
- Perform other duties as assigned by management.
Midwest Logistic SystemsIndianapolis
Commercial Driver’s License (CDL).
• Live within 30 miles of Indianapolis, IN.
• Minimum 3 months of Class A driving experience.
Additional benefits
• Opportunity to work with a dedicated, professional team that is committed to your safety and success...
Indianapolis
Overview:
Select Home Health Services is a central Indiana, clinician based, locally owned and operated skilled home health care agency providing you with skilled nursing and therapy services. We are committed to improving your health and...
The Parsons GroupIndianapolis
The Parsons Group
Company Overview:
• We are a company dedicated to protecting families with living benefit life insurance.
• We prioritize our clients' needs by working with policyholders and provide personalized solutions to meet their financial...