IT Manager

Summary:

Additionally, this position handles employee IT onboarding and offboarding, vendor relations, and ensures the organization’s IT infrastructure aligns with business goals and security standards.

Responsibilities:

• Oversee all company IT operations, including hardware and software management.
• Develop and manage the annual IT budget, identifying cost-saving opportunities.
• Manage hardware and software maintenance agreements, ensuring timely upgrades and optimizations.
• Provide on-premises and remote troubleshooting support for IT issues (e.g., servers, laptops, custom software).
• Manage software integrations and cloud services (e.g., Azure AD, AWS, backups).
• Develop and maintain an asset management program to track and secure company hardware.
• Oversee employee onboarding and offboarding, including hardware setup, software access, and training.
• Establish and implement cybersecurity protocols, conducting regular security audits.
• Manage employee remote connectivity, including VPNs.
• Administer IT policies and procedures related to hardware/software, security, and backup.
• Cultivate vendor relationships to support company operations.
• Lead and develop IT team members to meet productivity and quality goals.
• Conduct performance reviews, ensuring alignment with company expectations.
• Define and communicate policies to improve resource utilization, customer service, and profitability.
• Perform additional duties as assigned by management.

Requirements:

• 10+ years IT experience and 4+ years in managerial or supervisory role (leading small team of 4 to 5 people)
• Experience across multiple platforms: M365, VMware, AWS, Azure, SQL
• Data Protection / Cyber Security
• Establish policies and procedures as well as acceptable practices (Cybersecurity, Phishing / Employee Training, CMMC Certification, Enforcement of policies)
• Strategic Planning
• Budgets: Monitor expenditures
• Negotiate, prepare, review, and enforce contracts and service level agreements
• Operate within budget allocation
• Clear communication skills
• Forward-thinking mindset, self-sufficiency, confidence, and ease in adapting to changes (e.g., CRM updates).
• Hours of operation are 8 AM to 5 PM, but we need someone who is flexible with their schedule when needed.