Customer Service Representative

You will also be responsible for accurate data entry and maintaining detailed records of customer interactions. Strong communication, problem-solving skills, and the ability to stay organized in a fast-paced environment are key to success in this role.

Key Responsibilities:

• Answer customer inquiries via phone, ensuring a positive and professional experience.
• Provide accurate information regarding products, services, and account details.
• Resolve customer issues promptly by troubleshooting and offering appropriate solutions.
• Log customer interactions and enter relevant data into the company’s system.
• Maintain organized records of customer issues, actions taken, and follow-up tasks.
• Follow up with customers as needed to ensure satisfaction and ensure timely resolution.
• Handle multiple tasks simultaneously while maintaining high standards of quality and accuracy.
• Collaborate with other departments when needed to resolve customer concerns.
• Continuously improve problem-solving techniques and learn about company products and services.
• Proven experience in customer service or a phone-based support role.
• Strong communication skills, both verbal and written, with the ability to explain solutions clearly.
• High level of organizational skills and attention to detail.
• Proficient in data entry and the ability to manage large volumes of information.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Ability to work independently and as part of a team.
• Familiarity with CRM software or similar systems is a plus.
• Positive attitude and the ability to handle challenging customer interactions with patience and empathy.