[ref. f49136100] Supervisor, Business Operations

Overview:

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

Description:

• Supervises business office operations, typically for a Clinic section.
• Supervises non-clinical support staff, including but not limited to, front desk, call center, medical secretaries, medical records, precertification coordinators, and referral coordinators.
• Provides on-going performance feedback, addresses problems, selects, orients and trains employees.
• Develops and manages to administrative goals and priorities consistent with departmental goals and priorities.
• Provides direction and leadership to ensure business office activities comply with policies and procedures.
• Interprets new directives, policies, and procedures and implements/communicates changes to appropriate staff.
• Interviews and hires for open positions within scope of business operation (under the supervision of leadership).
• Pro-active involvement in anticipating staffing needs.
• Responsible for all front desk operations and recognized by other staff, physicians, and patients as the primary staff member accountable for all front desk functions.
• Maintains a constant focus on front desk operations during normal business hours, including patient flow and staff activity.
• Responsible for attending (or leading) Daily Huddle in assigned area and using them proactively improve service.
• Utilize huddles to discuss appropriate Service Standards, National Patient Safety Goals, and Environment of Care with staff.
• Responsible for reviewing current patient satisfaction data and sharing with staff.
• Accountable for appropriate process improvement around Press Ganey questions relating to front desk operations.
• Ensure strict adherence to the 20 TEC Service Standards.
• Work with individual team members on applicable Service coaching and monitor for improvement.
• Advocates and successfully implements change within department to improve efficiency/effectiveness of business or customer service; may include participating in or leading process improvement teams related to enhancing the ideal patient experience.
• Participates in the resolution of operating problems.
• Leads meetings addressing specific operational issues and develops recommendations and action plans towards their resolution.
• Serves as partner with other sections and administrative personnel to ensure clinic policies and practices are consistently implemented.
• Researches and compiles information for reports and presentations.
• Prepares reports for management as needed.
• Analyzes data to identify areas of progress and/or trends; draws conclusions and develops recommendations for management consideration.
• Utilizes reporting tools to analyze and identify opportunities for section improvement.
• Determines and recommends options for addressing budget issues.
• Keeps manager informed of account status, authorizes expenditures and identifies cost effective alternatives.
• Monitors submission of timely,accurate and complete billing information to the business office to ensure maximum reimbursement for clinic services.
• Coordinates the purchase of medical and office supplies as needed.
• Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.

MINIMUM QUALIFICATIONS:

• 5 years of related job experience, or bachelor's degree with 3 years of related experience OR Graduation from the Operations Development Program (ODP).
• Some jobs in this classification may require 1 year of supervisory experience.
• Proficient with word processing, spreadsheet, and presentation software applications.

Additional Details:

Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.