Front Desk Coordinator
Performance Optimal Health Naples
Performance Optimal Health is a total health and wellness organization dedicated to empowering individuals to lead healthier lives. With a focus on the Four Pillars of Optimal Health—exercise, nutrition, recovery, and stress management—we are committed to enhancing the client experience through our passionate and highly trained professionals.
Celebrating our 20-year anniversary, we are eager to expand our Front Desk Team.
As a Front Desk Coordinator, you will collaborate closely with our Physical Therapy, Wellness, Client Success, and Billing Teams. We seek an enthusiastic, client-service-oriented individual who is as passionate about health and wellness as we are.Your role will be pivotal in ensuring a positive client experience, providing a warm and welcoming atmosphere for both clients and colleagues.
Key Responsibilities:
- Greeting guests and managing phone and email communications.
- Acting as an ambassador for Performance Optimal Health, knowledgeable in our services and offerings.
- Executing administrative tasks such as data entry, appointment scheduling, and document management.
- Ensuring compliance with HIPAA standards and managing client records within our EMR System.
- Maintaining a clean and organized reception area to foster a welcoming environment.
- Collaborating with team members to enhance the overall client experience and operational efficiency.
- Addressing client inquiries and concerns promptly and effectively.
- Supporting cross-department communication and teamwork.
- Completing additional related tasks as necessary.
Requirements
Qualifications:
- Outstanding customer service skills.
- Strong work ethic, initiative, and a willingness to learn.
- Excellent listening skills and administrative expertise.
- Ability to adapt quickly and thrive as a self-starter.
- Competence in managing multiple tasks with grace and confidence.
- Proficient verbal and written communication skills.
Bonus Skills:
- Experience with Mindbody Online or EMR Systems.
- Skills in calendar management and coordination.
Benefits
Benefits at a full-time status:
- Competitive Rate of Pay
- Medical/Dental/Vision
- 401K+ Match
- Growth potential within the organization.
- Access to facilities at all locations.
- Internal and external discounts.
- Fun atmosphere
- Continuing education stipend
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
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