Retrieval Support Specialist I

Overview:

The individual in this role provides support for various tasks not already assigned to the Records Retrieval staff. This includes processing checks, QC for processing checks, film breakdowns, QC for processing film breakdowns, scanning film breakdowns into Solcom, ordering films, sorting and delivering mail/faxes, sorting and delivering of all incoming work from other departments, researching for additional and/or duplicate records, creating follow up orders, and processing incoming agent of service orders.

Responsibilities:

• Route work orders/mail to appropriate Retrieval Specialist/departments in a timely manner.
• Maintain an organized bin rotation of all work orders in your control.
• Enter system updates/notes for inter-departmental work flow. (Examples: processing checks, transfers, film breakdowns, and ordering of films) Research and forward case settled/cancel Emails received from client relations to the appropriate employee and department in a timely manner.
• Forward Time Waivers received from client relations to the appropriate employee with instructions on handling.
• Performing preliminary research on bad addresses on new serves returned from the field.
• Transferring orders to other departments and offices and editing the addresses appropriately.
• In branch offices, the Support position includes acting as receptionist and transferring all incoming calls to the appropriate employee.
• Expedites new orders by calling and verifying addresses and business hours and attempting to fax authorization and WC orders.
• Any additional tasks the supervisor may assign.

• Assist with clerical duties such as fax or mail.

Qualifications:

• Prior work experience in medical-billing, legal, or insurance claims office.

• Good understanding of the organization’s goals and objectives.
• Highly self motivated and self directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent telephone etiquette, written, interpersonal and organizational skills.
• Has some understanding of the internal processes of medical facilities and med-legal terminology.
• Multi-taking is essential as well as being able to adapt to change of work duties.
• Ability to type 35 wpm
• Bi-lingual a plus