Complex Care - Recovery Coach - San Rafael

Overview:

The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Recovery Coach is a patient-facing role that aims to build engagement and trust with vulnerable patients experiencing clinical and social challenges related to pain, chronic conditions, and opioid use.

Clinic Locations:

San Rafael and Larkspur Clinics.

Responsibilities:

• Identify and engage individuals who would benefit from Recovery Coaching supports.
• Provide intensive case management supports to a panel of patients with Opioid Use Disorder and/or other related conditions.
• Conduct assessments and create tailored care plans with individual patients.
• Triage and respond to tasks/care needs.
• Care coordination with MCC’s MOUD team.
• Ensure that all program reporting requirements are met.
• Internal and external resource connection/referrals
• Track referrals and provide follow-up to ensure service delivery.
• Assist identified patients to coordinate all necessary care.
• Conduct home/community visits as needed.
• Consult/coordinate with interdisciplinary care team, including behavioral health, care navigation MAs, nursing, medical providers, and external partners.
• Attend internal and external meetings (i.e., case conferencing, administrative)
• Attending trainings such as health coaching, engagement techniques, etc.
• May travel between clinics or meet Patients in the community as needed.
• Provide frank and considered opinions regarding case management services and quality improvement measures.
• Provide services to satellite clinics as needed.
• Other duties may be assigned.

Qualifications:

Education and Experience:

• High school diploma or equivalent (GED) required.
• Certified Addiction Certification (CAC) or equivalent experience
• Must be highly skilled in motivational interviewing, empathic communication and principles of addiction treatment and recovery.
• Knowledge of state regulations and legal/ethical standards related to patient rights, and client/patient confidentiality required.
• 1-2 years’ experience (and passion for) providing support to individuals with MOUD highly preferable.
• Electronic Medical Records, EPIC experience desired but not required.

Required Skills and Abilities:

• Must be fluent in English with the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence in English.
• Bilingual skills - Must be able to communicate with patients and partners in Spanish.
• Effectively present information and respond to questions from clients, customers, and the public in Spanish.
• Conduct clinical assessment interviews and case management interventions with patients in Spanish.
• Has excellent organizational skills.
• Demonstrates a willingness to be flexible and adaptable in all aspects of this work.
• Individual must be computer literate and knowledgeable in Microsoft Office software programs, and how to conduct searches on the Internet.
• Understands the complexities of substance use and recovery.
• Understands the interplay between chronic conditions and psychosocial issues.
• Demonstrates cultural humility when working with patients.
• Demonstrates compassion for and understanding of issues related substance use.
• Is comfortable working with individuals with complex behavioral health presentations.
• Has passion for helping individuals navigate a complex system of care.
• Is a team player and welcomes guidance from multidisciplinary team members.
• Demonstrates initiative, creativity, and enjoys problem solving.
• Demonstrates a high level of autonomy and is self-directed.
• Is comfortable working with community partners including community-based organizations (CBOs), Marin County, medical/BH specialists, and insurance providers.
• Ascribes to the tenets of person-centered, trauma-informed, housing-first care.
• Demonstrates compassion and respect for individuals served in all interactions.

Certificates, Licenses, Registrations:

• CPR Training Current
• Valid CA Driver’s License

Physical Requirements:

• Prolonged standing, walking, and prolonged periods sitting at desk and working on a computer.
• Must be able to lift to 15 pounds at times when necessary.

Benefits:

Our mission informs our approach to your benefits program. Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

If you completed your primary series and early boosters, but have not received the most recent booster, you will be required to get the most recent booster and mask until completed.

MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Min: USD $31.25/Hr.

Max: USD $36.06/Hr.