Intake Supervisor

Overview:

Your expertise in patient prioritization, clinical knowledge, and staff supervision will contribute to the success of our team. Glenwood Behavioral Health Hospital is a renowned heal.thcare facility committed to providing exceptional mental health services to our community and in Intake and Admissions, you can make a real difference in the lives of our patients.

Glenwood Behavioral Health Hospital provides comprehensive mental health and co-occurring addiction treatment to adults and adolescents in Cincinnati, Ohio. When you choose Glenwood Behavioral Health Hospital, you benefit from comprehensive inpatient and outpatient programming, including a personalized array of evidence-based, research-supported therapeutic interventions, provided by a team of dedicated professionals within a safe and supportive treatment environment

Responsibilities:

Key Responsibilities:

• Plan, assign, and supervise duties during assigned shifts to promote patient safety and departmental efficiency.
• Prioritize potential admissions based on patient needs and the facility's capacity to provide appropriate care.
• Demonstrate expertise in milieu management to create a conducive environment for patients.
• Apply clinical assessment, diagnoses, and interventions knowledge appropriately with patients.
• Coordinate with the business office to ensure timely and accurate financial counseling for patients, as needed.
• Provide guidance and direction to staff, fostering trust, respect, and cooperation within the team.
• Ensure completion of EMTALA logs, if applicable, for each patient seen by admissions.
• Act as a preceptor during staff training, supporting the development of new admission team employees.
• Promptly report any challenges during shifts to the Admissions Operations Coordinator or Admissions Director.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Address and resolve complaints promptly to ensure patient satisfaction and safety.

Qualifications:

We are seeking a detail-oriented and compassionate professional with strong leadership skills to join our team. If you are dedicated to providing exceptional patient care, ensuring efficient operations, and fostering a positive work environment, we encourage you to apply.

Qualifications:

• Bachelor's degree in a social service field is preferred.
• Master's degree in a social services field or RN preferred.
• In some states, may also require registration as a nurse, in which case, an associate's or bachelor's degree in nursing is required.
• One or more years of experience in a healthcare admissions role is preferred.
• One or more years of supervisory/lead experience in a healthcare admissions setting is preferred.

Licenses/Designations/Certifications:

• CPR and de-escalation/restraint certification preferred (training available upon hire and offered by the facility).
• First aid certification may be preferred based on state or facility requirements.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

AHMKT

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