Lead Patient Account Registrar - Admitting
Overview:
At Suburban Community Hospital, our dedicated team of professionals is committed to our core values of quality, compassion, and community. Suburban Community Hospital is actively seeking new members to join its award-winning team!
Suburban Community Hospital, a not-for-profit hospital, is part of Prime Healthcare's Pennsylvania Region. Prime Healthcare Pennsylvania Region includes Roxborough Memorial Hospital in Philadelphia, Lower Bucks Hospital in Bucks County, and Suburban Community Hospital in Montgomery County.
Prime's hospitals in Pennsylvania are certified by The Joint Commission as Primary Stroke Centers and have won multiple awards through Healthgrades and the Get With The Guidelines Quality Achievement Awards though the American Heart Association.Our hospitals offer medical, surgical, and emergency care, which includes diagnostic radiology, lab services, behavior health, heart care, rehabilitation, family medicine, wound care, and residency programs.
Through high quality medical care, educational programs, and community outreach services, our hospitals treat all members of our communities with respect and compassion. For more information about Suburban Community Hospital, please visit www.suburbanhosp.org.
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Responsibilities:
The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations.
The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department.The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.
Qualifications:
Education and Work Experience- High School Diploma or equivalent required.
- Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
- Exceptional interpersonal & organizational skills.
- Demonstrated leadership and management abilities.
- Extremely high degree of attention to detail.
- Good written and verbal communication skills.
- Ability to prioritize.
- Good analytical & problem solving skills.
- Proficiency in Microsoft Word and Excel.
- Ability to effectively manage multiple demands and function well under pressure.