Customer Service Representative

apartmentPS Seasoning placeIron Ridge calendar_month9/15/24

At
PS Seasoning, our craft is flavor. A four-generation strong company, we believe
that the best recipes are passed down from one generation to the next. From the
award-winning food products we make to the customers we serve, our commitment

to excellence is the foundation of everything we do.

Just
like the recipes we create, our team is only successful with a foundation of

key ingredients: Customer Focus, Development, Family, Integrity, Teamwork and Excellence. Since our inception in

1986, we’ve cultivated a culture of support, togetherness, respect, loyalty and
family values. When you join the PS team, you’re part of a family and part of

our recipe for success.

Position Summary:

This position
requires a self-driven, well organized Customer Service Representative who can
exercise decision making skills, follow-through on key customer communication
amp; reporting, follow ups, new product support and other tactical matters.
Excellent verbal and written communication skills are required. This position reports to the Customer
Experience Manager. This position supports the company with the

responsibilities that are included below.

What you’ll do:

Serves as a key point of contact for a wide

variety of customer contacts and provides back up support for other members of
the Customer Service team.

Works closely with a group of Outside Sales Reps

to service accounts by answering incoming calls and emails as well as making
outbound phone calls when needed.

Provides reliable answers to

questions about product, pricing and availability, and sends additional
information to customers when needed via email or mail.

Responsible for entering all sales orders in the

dedicated Sales territory.

Works closely with Accounting team members to

troubleshoot complex or escalated billing, deduction, and collection issues.

Supports the Accounts Receivable teams in resolving discrepancies and
escalating collection of past-due invoices as needed.

Communicates regular (Monthly, Quarterly, and

Annually) pricing updates to all key customers as needed in order to

successfully and accurately update all company pricing and billing
changes.

Maintains a robust working knowledge of key

products to answer questions, troubleshoot customer issues, and upsell products
and services.

Portrays a positive and professional image of

the company and self when interacting with customers and colleagues.

Complies with corporate/plant safety standards

and with applicable regulatory requirements while following the company’s Good
Manufacturing Practices.

Other duties as assigned.

What we’re looking for:

High School Diploma
Associates Degree preferred
3-5 years’ Experience in Sales or Customer

Service

Food manufacturing background is a plus
Strong organizational and analytical skills with

the ability to prioritize projects and adapt to changing deadlines

Proficiency using Microsoft Office Tools

including Excel and Word

Demonstrated sense of urgency, flexibility, and

ability to multi-task

Results driven and understands the link between

action and results

Must be able to multitask and handle fast paced

sales and customer service work environment

Prior successful customer relations experienced

is required

Must be customer driven with a positive

attitude, show accountability and professionalism

Data entry skills with accuracy and speed
Excellent verbal and written communication

skills

Ability to effectively communicate and interact

when working with cross-functional teams

Ability to take initiative and work

independently

This position is mostly sedentary however some

tasks may require lifting, bending, or standing

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