[ref. i6471504] Legal Compliance New Associate - Bilingual English/Spanish
You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills.We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.
As a Legal Compliance New Associate - Bilingual English/Spanish, you will be responsible for analyzing and reviewing records request from Law Enforcement. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society
Key Responsibilities:
- Accurate review and entry of required data points, as defined by customer Identify and escalate emergency requests, as needed
- Analyze requests for validity and urgency
- Interface with multiple functional areas to investigate cases and acquire information
- Accurate review and entry of required data points, as defined by customer Identify and escalate emergency requests, as needed
- Discover workflow inefficiencies and suggest solutions to improve operations
- Manage open and unresolved tasks under individual ownership
- Organize, categorize, and publish content and information using specific tools and channels
- Review, classify and/or eliminate highly sensitive content
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
This role offers an exciting opportunity to work in a very challenging and fast paced stimulating environment, providing excellent service and contributing to both partner and client goals and objectives. There will be a strong element of process improvement alignment, innovation plus people support coach.
Location
At present this is a work from home/remote position but you may be required to work from the office in the future- Must pass an English Assessment with a minimum score of B2
- While remote, the person selected for this role must reside within 100 miles of the Austin office
- Monday through Friday 9:00 am to 5:30 pm, weekend rotation may be required periodically