Client Relationship Manager - Conshohocken

Overview:

Established in 2009, Acquis has been providing insurance products and services to the European finance and leasing industry for over a decade. Our in-depth knowledge of the equipment finance market helps us build long term relationships with our clients which deliver sustainable results and has allowed us to become a market leader in specialty insurance.

Acquis’ main administration centers are in the UK and the Netherlands.

In May 2023 Acquis was acquired by NSM Insurance Group, a global specialty insurance provider with more than $1.8 billion in premium across 25+ specialty insurance programs and brands around the world. Named a Philadelphia Inquirer Top Workplace based on employee feedback, the company has been exclusively focused on building successful insurance programs since 1990 and continually seeks new opportunities to grow and expand through strategic mergers and acquisitions.

NSM's partnership with Acquis has provided an opportunity for Acquis to launch its specialist insurance services into the US equipment finance and leasing market.

Overview of position-

At this time we are adding a Client Manager onto the growing US Acquis team! In this role you will be the primary contact for our US based clients, providing both constant communication and guidance throughout the implementation, go-live and onboarding process(es), while continuously adding value and bulding upon the relationship.

• The position is located at the NSM Home Office location in Conshohocken, PA, following a hybrid schedule.

Responsibilities:

• Act as the lead point of contact to a designated client base, while continuously building and maintain strong relationships with existing clients.
• Support and lead new US client implementations.
• Use analytical and excel skills to review new and existing data, analyze and understand client data portfolios to identify needs and potential business opportunities.
• Become an expert on Acquis’ products and the leasing industry market in which they operate.
• Design and deliver product training programs to clients, at all levels within their business.
• Oversee the production and distribution of quality, accurate reporting internally and externally.
• Self-generate continuous improvement ideas both internally and externally.
• Identify and execute additional revenue opportunities.
• Support the commercial development and management of designated client accounts.
• Coordinate and facilitate with internal departments to deliver client needs and objectives.

Qualifications:

• Must have a proven track record of financial services/insurance business account management experience within the US.
• Leased or financed equipment insurance experience desired.
• Strong internal and external stakeholder & relationship management skills.
• Strong presentation and training delivery skills.
• Excellent verbal and written communication skills.
• Flexible and self-motivated approach.
• Must be analytical with acute attention to detail.
• Excellent problem-solving skills, proactive attitude to change.
• Ability to work independently, strong time management and organizational skills.
• Advanced knowledge of Microsoft Office, especially Excel.
• Proactive, with the ability to generate ideas and think creatively with a solution-oriented approach.
• Must be willing to travel nationally and internationally to meet with stakeholders; internal and external.
• Must be willing to be flexible in terms of working hours to assist with servicing varied time zones in the US.