Part-time Call Center Representative

This is not a remote position. It is based in the Allentown, PA area.

Consistently provide an atmosphere of exceptional member service. Actively listen to, troubleshoot, resolve, or escalate member issues to the appropriate department, as well as complete banking transactions and cross-selling products, services, and special promotions.

Duties and Responsibilities:

• Delivers an exceptional member experience by actively listening to our member's needs through various communication channels. Uncovers financial solutions through conversations and recommends credit union products and services that support the member's financial goals. Maintains current knowledge of all credit union services, policies, and promotions.
• Assists new and existing members process transactions, troubleshooting, resolving or escalating member problems, inquiries, or complaints. Refers escalations to supervisor as needed, along with recommendations for resolution. Provides information to members on all People First Federal Credit Union accounts, products, services, and payments. Completes maintenance on accounts and opens new accounts, products, and services.
• Cross-sells credit union services.
• Performs a variety of miscellaneous tasks including keyboarding, filing, computer input, and answering the phone.
• Performs Teller/Member Solutions Associate/Universal Virtual Teller duties/responsibilities when needed.

Benefits:

• Paid time off
• 401k Plan with company match

Compensation details: 21.22-22.72 Hourly Wage

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