Director of CQI & Operations

The position ensures the, management, and employees are in compliance with the rules and regulations governing CHGA. This position is responsible for ensuring compliance with all internal and external regulatory standards, and risk management to promote continuous quality improvement for Covenant House Georgia, and this position implements and monitors effective agency-wide data collection and reporting systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Georgia reserves the right to unilaterally modify, remove, or add to any of the following:

• Serves as the staff lead at CHGA on all agency risks, quality improvement, and compliance systems.
• Develops, implements maintains, and revises as necessary tools and other systems, to ensure CHGA is meeting the standards of government funders, regulatory bodies, accreditation entities (e.g., Praesidium, COA), and any other organization or system that has oversight over CHGA programs and/or operations.
• Evaluation and Reporting: Establish performance metrics and evaluation frameworks to assess the effectiveness of operations and programs. Prepare reports for internal and external stakeholders, highlighting key achievements, challenges, and recommendations.
• Identify and manage risks to the agency, its employees, stakeholders, assets, and operations in conjunction with the COO
• Establish and maintain a calendar for routine maintenance and inspection, ensuring quality services are received.
• Manage vendor relationships and communication as assigned by the Chief Operating Officer.
• Program Support: Provide guidance and support to program directors and staff, ensuring that programs are aligned with the organization's mission and objectives. Monitor program performance, evaluate outcomes, and make recommendations for improvement.
• Assist and may investigate root causes of operational risks and provide support to mitigate risk.
• Manages all site visits from external auditors, ensuring that the appropriate staff, including senior leaders, are involved as necessary.
• Develops and maintains internal “dry audit” and “live audit” calendar that is kept up-to-date and communicated to necessary internal parties.
• Ensures the provision of clear and understandable reports on internal audit findings that are easily accessible to program leaders and their staffs, and, in coordination with program leadership, ensures that any corrective action needed is fully implemented.
• Develop, in conjunction with other program and administrative staff, corrective action plans in response to external and internal monitoring activities and maintain records of these activities.
• Works collaboratively with the Chief Human Resources Officer to ensure policies and procedures and other relevant documents on the All Staff Shared Drive are complete and current. All staff have access to all existing CHGA policies and other relevant documents.
• Collaborates with the Chief Human Resources Officer and Chief Operating Officer to ensure staff are adequately trained on all CHGA policies and procedures.
• Supervise the Data and Compliance Analyst to ensure that the overall Data Analyst of the Agency is effectively administered.
• Participates in the Risk Committee, as well as the Safety, and Policy Review committees.

• Collaborate with the Chief Operating Officer to create annual Quality Improvement Plans for the organization to identify and implement improvement opportunities to its current systems and processes and monitor progress as changes are applied.
• Provides ongoing coaching and technical assistance to programs on contract and regulatory compliance issues.
• Collaborate with the Chief Operating Officer to create, maintain, and revise documentation needed for the efficient operation of programs (e.g., program manuals, process flowcharts, etc.).

• Serves as backup Child Protection Officer.
• Assist in the implementation and oversight of investigations of the Child Protection critical and serious incidents.
• Manages the CH Incident Reporting system including ensuring all documentation and any required internal and/or external communications regarding incidents are conducted timely and completely.
• Provide direct supervision to the designated HIPAA Privacy officer, ensuring staff receives HIPAA training annually.
• Upholds Covenant House Georgia standards of conduct, policies and procedures at all times.
• Models appropriate, professional behavior for staff to establish and maintain superior services to youth in a safe and inviting atmosphere.
• Ensures compliance of files in accordance with specific city, state, and Federal guidelines.
• Participates in other CHGA programs and activities as required.
• Establishes and maintains an effective working relationship with co-workers, supervisors, representatives of other agencies, and the public.
• Effectively communicates, verbally and in writing, with both internal and external individuals and/or businesses.
• Responds in a timely manner to emergencies and resolves issues.

SUPERVISORY DUTIES: This position supervises Data and Compliance Analyst and CQI/Training Manager. This position is responsible for approving staff’s time.

Strong computer skills; experience using relational databases and statistical packages to collect and analyze data, and disseminate findings to improve processes, policies, quality of care, and employee performance.

• Strong communication & interpersonal skills
• Flexible, amiable, & willing to work as a team player
• Excellent organizational, written, and verbal skills with the ability to work independently
• Strong computer skills
• A “systems thinker” who excels at synthesizing and organizing large amounts of complex information.
• Highly professional with the ability to establish and maintain productive relationships with colleagues as well as federal, state and local contract auditors.
• Extremely discreet when working with sensitive and personal information
• Ability to remain calm while handling high-risk or crisis situations.
• Has insight into problems and the ability to develop workable alternatives.
• Understands and abides by Mission Statement, policies and procedures and is knowledgeable and complies with federal, state, and local laws that govern business practices as well as all accreditation standards that apply to the position.
• Maintains strict confidentiality when working with sensitive information.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Ability to work a flexible schedule as needed.
• Ability to work standing, walking, and/or sitting a minimum of 8 hours per day/shift.
• Ability to drive agency or personal vehicles to transport items and/or persons.
• Valid Georgia Driver’s License with acceptable driving record.
• Ability to travel as needed for training or to fulfill job requirements.
• Typically sits for extended periods at a computer workstation.
• Must be able to see, hear, touch, feel, lift (up to 20 - 50 lbs.) and stand for short periods of time.