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WHAT YOU'LL DO

You will receive on-the-job learning, guidance from industry experts, and formal training opportunities as you work on a range of projects that support our UX initiatives. You’ll be responsible for research and analysis of user needs and sentiment, designing and testing prototypes and concepts, and contribute to cross-product UX and service frameworks that will define a consistent user experience across the business.

We’re looking for candidates who can demonstrate strong skills and relevant experience in:

• Understanding of iterative design methods and processes that follow Lean UX and Design Thinking approaches, testing hypotheses, concepts, and prototypes with our users
• Executing various research methods (e.g., user interviews, contextual inquiry, ethnographic study, and usability testing) and selecting the appropriate methodology to best understand user needs
• Analyzing UX research data to create meaningful and actionable insights that address our employees’ needs, behaviors, expectations, and pain points
• Creating UX outputs such as user journey maps, service maps, wireframes, prototypes, and user requirements that help you understand and define end-to-end UX
• Working collaboratively with stakeholders across teams, disciplines, and regions to ensure that we approach our problem-solving with the necessary diversity of thought
• Presenting your work and defending your decisions clearly, both verbally and visually

• Curious – You have a hunger to learn and understand people, their behaviors, and how/why they make decisions
• Pragmatic – You understand the necessary constraints of UX at scale but find creative and effective ways to accomplish tasks
• Flexible – You are able to adapt to changing requirements as projects demand
• Adept – You can learn quickly at sufficient depth to solve complex problems
• Collaborative – You embrace teamwork and seek multiple perspectives to arrive at the best outcomes
• Autonomous – You work independently on specific tasks with some direction
• Analytical – You can solve complex problems by working logically to prioritize and organize the chaos into structured information, find trends, and form actionable insights
• Outcome-oriented - You understand that design and research is a means to a measurable outcome, rather than an end in itself

• Must be an undergraduate student currently enrolled in Northeastern University and approved by the university to participate in the January to June 2025 co-op cycle
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment
• Experience applying UX principles and methodologies from user centered design and design thinking processes and best practices
• Ability to present information logically and clearly, both verbally and visually (e.g. in Power Point)
• Preference to rising junior or senior working towards a Bachelor’s Degree or concentration in Experience Design, Human-Computer Interaction, Psychology, or related fields

Must be enrolled as an undergraduate at Northeastern University for co-op program, meet all co-op eligibility requirements, and be authorized to work in the United States full-time (40 hours/week) throughout the minimum duration of the co-op cycle

• YOU'LL WORK WITH

BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.