Customer Service Specialist

You’ll also provide support for the Customer Service team and the Customer Service Manager, ensuring consistent, reliable service delivery.

Responsibilities:

• Process and enter customer orders accurately, ensuring sales orders reflect correct pricing and customer requirements.
• Address customer inquiries, concerns, and requests promptly and professionally.
• Investigate and resolve customer complaints, coordinating with relevant departments as necessary.
• Facilitate product returns, prepare samples, manage debit/credit requests, and assist with shipping issue resolutions.
• Conduct general office tasks, manage communications, and complete regular reporting and follow-up.
• Participate in customer surveys and support annual management review processes.
• Maintain up-to-date customer and product data in company systems and reports.
• Oversee customer database management and maintain accurate customer files.
• Handle invoicing and credits as needed.
• High School Diploma or GED required.
• 3-5 years of customer service experience, preferably in a manufacturing or distribution environment.
• Proficiency in Excel and familiarity with ERP systems.
• Exceptional customer service skills, including the ability to resolve customer issues and complaints
• Strong communication skills, both verbal and written, and effective telephone etiquette.
• Ability to interact professionally and diplomatically with diverse customer needs and situations.
• Strong decision-making abilities and the capability to prioritize effectively under varying customer demands.