Operations Supervisor
Introduction:
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview:
The Operations Supervisor is responsible performance management and professional development of the Operations team. The Operations Supervisor will be responsible for training and developing employees, assigning work to others, and acting as a resource to the employees.Additionally, this role involves managing relationships with service providers and partners throughout the globe, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate.
This role will also assist as needed to complete the work of the department in addition to daily shipment processing.
Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!
Responsibilities:
- Responsible for managing their direct team of dispatchers and supporting fellow teammates within the operations department on performance, job assignments and training.
- Responsible for the day-to-day operations and ensuring our clients' service level agreements are met by driving the team. Including but not limited to: Days to Complete, Reschedules and Escalations.
- Actively communicate and build strong partnerships with agents/contractors, field management team, and dispatchers.
- Research & analyzing employee productivity daily through certain platforms. Including but not limited to: Power BI, SLR, Fresh Desk and Ring Central.
- Ability to administer, supervise and provide feedback; exercise judgement in appraising situations, address poor performance and make decisions to staff management.
- Take ownership over escalated issues and follow through until all parties are satisfied.
- Manage daily routes/schedules of shipments and deliveries, track progress of shipments; Ensure the team is adhering to the confirmation processes and push Mobiletek usage.
- Demonstrate leadership through work ethic and high performance.
- Ability to tailor communication (both written and verbal) according to appropriate audience.
- Ensure safe working environment through consistent practice of safety programs and procedures.
- Other duties and responsibilities will be assigned as business demands deem necessary.
- A team player who works well with others – being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Qualifications:
- Associate's Degree or equivalent work experience required
- Minimum of 3-5 years freight forwarding experience
- 1-3 years supervisor experience preferred
- Experience with Microsoft Office, Power BI, AS400
- Experience with AS400
- Basic understanding of routing operations
- Supervising experience and labor scheduling
- Strong sense of urgency
- Attention to detail
- Time management
What AIT Can Offer You:
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide:
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.
Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.Learn more about AIT Worldwide Logistics, our culture and core values in action here.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.