Insurance Follow-Up Specialist

You will also be involved in customer communications, primarily through phone, email, and messaging. **CANDIDATES MUST BE LOCAL TO THE CHATTANOOGA AREA**

Responsibilities:

• Handle medical collections, ensuring accuracy and timeliness
• Follow-up on insurance issues, resolving them efficiently
• Maintain regular communication with customers through phone, email, and messaging
• Process customer applications related to Medicare and Medicaid
• Maintain accurate records of customer interactions and transactions
• Resolve customer inquiries, providing quality service to ensure customer satisfaction
• Perform administrative tasks related to hospital and physician billing
• Participate in the appeal process, if necessary, to ensure the benefit functions are carried out effectively.
• Demonstrable proficiency in accounting and/or healthcare software.
• Proven experience in healthcare claim administration and billing functions.
• Solid understanding of benefit functions.
• Ability to handle appeals professionally and effectively.
• Knowledge and experience in collection processes.
• Familiarity with healthcare, hospitals, and social assistance industry standards and practices.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• High level of professionalism and integrity.
• Ability to handle sensitive and confidential information.
• Must have a customer service-oriented approach.
• Good organizational and multitasking abilities.

**All candidates must undergo drug and background screening for consideration