Reservations Assistant at Clark Planetarium
Salt Lake City
Job Description:
Job Summary:
Assists the Reservations Coordinator with coordination of group reservations. Helps to bring groups to the Clark Planetarium Dome theatre, IMAX theatre, Science on a Sphere exhibit, and summer programs. Takes phone calls from teachers and other group leaders, responds to emails, and inputs information into the Galaxy System.During the school year, assists with receiving visiting groups. During the slow season (June-August), performs other duties as assigned and provides general administrative support for the Clark Planetarium.
Areas of Responsibility:
- Answers phone calls and checks voicemail messages to receive reservations information and communicates information back to teachers and group leaders.
- Organizes and responds to emails, including answering questions and inquiries.
- Inputs reservations information into the Galaxy System including various steps to secure the show time, verify the school and teacher information, input the order, build the confirmation sheet, collect sales tax exemption forms, and email the confirmation sheet back to the group.
- Helps with determining areas where systems and processes could operate more efficiently.
- During the school year, assists with receiving of visiting school groups especially in the absence of the Reservations Coordinator. This may involve coming in earlier or increasing hours on some days to be available during specific hours.
- Works with other planetarium employees in offering exceptional customer service to teachers, students, and chaperones during field trips to the Clark Planetarium.
- During the slow season (June-August), performs other duties to support summer programs and prepare for the upcoming school year, or that improve the reservations process and experience. Provides general administrative support the Clark Planetarium.
Knowledge, Skills, and Abilities:
- Proficiency with the general operation of computers.
- Good typing skills and attention to detail.
- Ability to communicate clearly and effectively both on the phone and through email.
- Ability to work effectively with a wide variety of people.
- Ability to work as a team as well as independently.
- Ability to offer exceptional customer service.
Due to the nature of this position, the successful applicant must pass a required pre-employment background check in accordance with current County Human Resource policy requirements.
Salt Lake City
and basic arithmetic functions.
RESPONSIBILITIES:
• Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest...
West Jordan, 13 mi from Salt Lake City
reservation reports, logs and lists. Types and proofreads documents and make appropriate corrections.
• Supports office functions effectively utilizing computers and software.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:
• Basic arithmetic calculations...
Salt Lake City
with a passion for hospitality and numbers join our dynamic team!
Responsibilities:
Key Responsibilities:
• Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM) assist with check-ins reservations and inquiries.
• Night Audit...