Customer Service Representative (On-Site)

Overview:

You don't want to miss out on this opportunity to join the premier home improvement company in the Northeast!

What Can We Offer You:

• Competitive hourly wage plus commission potential
• Uncapped commissions
• average earners can see upwards of $65,000/yr
• $85,000/yr!
• Full Time benefits, PTO, 401K
• Eligible for $1500 Sign On Bonus!
• Receive world-class customer focus, experience, and sales trainings!
• Work with a team of talented, professional, and fun individuals who enjoy what they do
• Learn how to set goals, manage time, and communicate with skill
• Career development opportunities with clear career pathing

What You'll Do:

• Answer incoming calls and provide excellent customer service to warm generated leads
• Communicate with customers to ensure quality appointments are issued to sales representatives
• Provide accurate information about products and services
• Schedule, reschedule and dispatch appointments as needed
• Resolve customer inquiries and complaints in a timely manner
• Maintain customer records and update customer information in the customer service database
• Identify and escalate priority issues to the appropriate personnel
• Provide feedback on the efficiency of the customer service process

What You'll Bring:

• Experience in a call center, customer service or sales role
• Excellent computer and phone skills with attention to detail
• Positivity, Flexibility, Determination and a persuasive personality
• High energy and willingness to learn
• Weekend availability required

Rite Window provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.