Automotive Service Advisor

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This job was posted by https://illinoisjoblink.illinois.gov : For more

information, please see: https://illinoisjoblink.illinois.gov/jobs/12428449

An Automotive Service Advisor is responsible for assisting customers

with their vehicle repair needs. Their duties include: -Greeting

customers and telling them about the types of services their shop
offers. -Updating customers on the progress of their vehicle repairs or
limited offerings like free vehicle inspections. -Processing customer
transactions upon completion of their vehicle repairs. Service Advisors
answer questions from customers and service providers. They use their
expert knowledge to understand the clients problems and explain their
needs to staff for satisfactory service delivery. Service Writers also
schedule appointments, process orders, monitor delivery and handle
customer complaints. Their duties include working with computers and
building and maintaining relationships. Examples of Service Advisor

duties: -Interact with customers, listen to their questions and concerns

and provide timely responses. -Educate clients about the companys

products, services and offers. -Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
  • Review customer accounts and report changes to internal staff. -Manage
complaints, returns and resolve customer grievances. -Record customer
details and transactions. -Serve as a customer relationship manager.
  • Serve as a link between customers and different departments in the

organization.

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