Tier - 1 Desktop Support - ref. l9286803
Overview:
Are you a tech-savvy problem solver with a passion for providing top-notch desktop support? We're seeking an experienced Desktop Support Engineer to join our dynamic IT team in Birmingham, AL. As a crucial member of our support ecosystem, you'll play a pivotal role in ensuring the seamless operation of our IT infrastructure.
This is a full-time, permanent position working in-office in our Corporate Birmingham Branch Office location.
Responsibilities:
- Incident Resolution: Address and resolve user-reported incidents efficiently through our help desk ticketing system.
- Technical Support: Provide expert technical assistance for desktops, laptops, printers, mobile devices, and IP phones.
- Hardware Configuration: Configure hardware for deployment to both new and existing users, ensuring optimal performance.
- Imaging Mastery: Utilize imaging software such as Ghost and Acronis Snap Deploy to image devices effectively.
- Network Troubleshooting: Investigate and troubleshoot network-related connectivity issues to maintain a robust and stable network environment.
- Documentation: Create comprehensive documentation for installations and procedures to enhance knowledge sharing within the team.
- Asset Management: Track and record assets managed by the department to ensure accurate inventory control.
- Collaboration: Work collaboratively with other IT team members to address and resolve severe technical issues.
- Spare Parts Availability: Ensure the availability of spare parts, including mobile devices, desktops, laptops, and adapters, to minimize downtime.
- Project Assistance: Provide support for other IT-related projects as needed, showcasing your adaptability and versatility.
Qualifications:
- Communication: Excellent communication skills, particularly when assisting non-technical users, demonstrating patience and clarity.
- Technical Proficiency: Strong knowledge of computer hardware, software, and operating systems to tackle diverse technical challenges.
- Networking Fundamentals: Fundamental understanding of networking concepts, including TCP/IP, DNS, Firewalls, and VPN.
Bonus points for...
Imaging Expertise: Ability to create system images using Ghost and Acronis Snap Deploy.Security Focus: Experience with Fortinet VPN and Firewalls to enhance network security.
Apple Business Essentials: Familiarity with Apple Business Essentials is a plus.
If you are a tech enthusiast with a knack for problem-solving and a desire to contribute to a collaborative IT environment, we encourage you to apply. Join us in maintaining the backbone of our IT infrastructure and be part of a team dedicated to delivering exceptional desktop support.
JOB ID: IND123